Energy & Utilities
Decades of Experience make us industry leaders. We are an outsourcing back-office service provider whose innovation quotient is consistently increasing.
Energy & Utility BPO Services
The energy and utility industries are increasingly under pressure due to rising temperatures, natural disasters, unrest in society, as well as health crises. It has become difficult to provide essential services and protection to their customers and communities. Communications requirements for utilities are complex, requiring basic customer service and critical tasks such as shut-off notices, payment arrangements for low-income customers, and many other things. Logic BPO can help you meet these requirements. As industry veterans, we are familiar with industry trends and insights. Outsourcing a trustworthy companion like us will help you achieve your goals.
Outsourcing your communications and critical back-office tasks to a dedicated service provider allows you to streamline while strengthening your operational capabilities:
Why Choose Us?
With the deregulation of markets in many areas across the United States, competition in the utility sector is heating up. Electricity, gas, and water providers compete on price, environmental friendliness, and customer service. Building efficient production and delivery systems and finding green energy sources are the core competencies of utilities. But customer care may be best when it is placed in the hands of a specialty provider. Here are four reasons why it makes sense to turn this function over to an outsourcing partner:
Many CRM systems can collect valuable data from customer interactions and transactions, allowing you to learn how to serve customers better and improve the efficiency of your business processes. Outsourcing to a specialist provider gives you access to all of these advantages while avoiding the risk of investing in and being locked into a poor-performing CRM system.
A utility's core competency is delivering reliable, efficient power through various means, but customer care is often better left in the hands of an experienced specialist provider. Utilities should look for a contact centre services provider who understands the industry and is prepared to handle account creation, billing inquiries, power outage reports, and other issues in a professional and friendly manner 24 hours a day, seven days a week.
Utility companies are experts at constructing electrical, gas, and water infrastructure and delivering supplies to customers. However, customer service may not be a core competency, and establishing an in-house contact centre can be costly.
It makes more sense to outsource customer service to a specialist provider who has already invested in facilities and infrastructure and can handle staff hiring and training. Your costs become transactional and are governed by contractual agreements, making annual and long-term budgeting and planning easier.
Utilities that set up in-house customer service centers may only have the resources and personnel to provide 9 to 5 or less-than-24-hour service every day. Nothing is more frustrating for a customer experiencing an outage or a billing issue than hearing a recorded message instructing them to call back later. At logic we work 24/7 to make your customers happy.
What We Cover
Channels of customer service are evolving in new directions. At Logic, we provide multichannel flexibility, including inbound and outbound voice channels, email, video chat, virtual assistants, social media, etc
A one-stop-shop for all your customer service needs
With our customer service outsourcing in Energy and Utilities, you can focus on what you do best while we take care of the rest.
LogicBPO is an award-winning customer service provider that offers a wide range of services to fit your company’s needs.